It's Luxury by Trafalgar is a part of Trafalgar Luxury Group and we are the official retailer for all brands listed on our respective country websites.

It's Luxury by Trafalgar is the e-retailer for Trafalgar Luxury Group with multi-store and mono-brand concepts. For all stores affiliated with the Saudi Arabia, please visit our store locator to explore.

You can always reach out to our personal shopper team via WhatsApp in KSA to assist you with the stock availability and if we are able to source the piece for you.

Guest checkout is always available for you and an account is not required. However, you may miss out on some exclusive benefits include VIP sales, benefits, building your wishlist, storing your personal details for a faster checkout, and more..

You can see the details on delivery timelines on our Shipping & Delivery page.

At this point of time, we only offer the products from our available list of brands.

Absolutely! Our team is available to help all our new and loyal customers make the right choice.

Our personal shopper team is available via WhatsApp, 7 days a week, from 10am to 10pm local time, in KSA at XXXX to provide a personalised shopping experience.

We offer a variety of payment methods for a convenient shopping experience with us! 

- Credit/Debit cards including Visa and Mastercard
- Mada Card
- Apple Pay

Your payment may have been declined due to a manual error in entering your card details or insufficient funds. You will be redirected to an order failed screen. If you believe this is an error, you can try again or contact our personal shoppers for assistance. If the problem persists, we recommend that you reach out to your bank for more information. 

Currently, we do not have this option available but may look into this for the future.

Please see our Returns & Refunds policy for detailed information on the timelines and process.

We take data protection very seriously here at Trafalgar. Information you provide to us via our Website is stored on secure servers. 

 Your card details and passwords are not available to any of our employees.

However, please do note that it is your responsibility to keep any Website passwords or login codes issued to or chosen by you, confidential. 

We do share information with carefully selected third parties but we take care in doing so. For full details on how we handle data, please read our Privacy Policy.

Simply follow the 'Forgot your password?’ link on our "login" page and enter your email address. You’ll then receive an email to reset your password.