We offer complimentary services to all our customers in Saudi Arabia: we are constantly striving to improve the online shopping experience from ordering online, to the delivery, as well as returns, if you are not satisfied. 

 

Delivery Details

 

• All deliveries on itsluxury.com are complimentary, with no minimum spend.

• Orders are delivered every day, excluding Friday and public holidays in Saudi Arabia.

• Orders placed outside working hours, after the cut-off time and/or during any public holidays will be deemed placed on the first working day, following the order's submission.

• Once your order is ready for delivery, our customer service team or drivers will contact you to schedule the date/hour of the delivery, at your convenience. If there is no one at the address given who is able and competent to accept delivery of the products, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of the products.

• Delivery timelines provided are estimated. We are not responsible for failures to deliver for reasons outside our control, including where you are not available to take delivery of your order or request postponement. There may be delays during promotional activities, sale season, and public holidays.

 

You can also contact our customer service team via email customercare@itsluxury.com, phone 8001240365.