We, at It's Luxury by Trafalgar, offer complimentary services to all our customers in Kuwait: we are constantly striving to improve the online shopping experience from ordering online, to the delivery, as well as returns, if you are not satisfied.
You also have the option to order or even reserve your item online and pick it up in store! For more information on these services, click here.
We offer complimentary returns for our online orders making it easier for you, subject to our Return and Refund policy. Once requested, it will be processed within 3 working days.
The item(s) to be returned should be provided in their original packaging at pick up with any other gifts you may have redeemed with the order.
Timeline to return
For more information about our return policy, please visit our Return and Refund policy.
Refunds will only be processed after completing the return process, subject to Trafalgar’s Return and Refund policy.
You can also contact our customer service team via email CustomerCare@itsluxury.com, phone 1881188, or WhatsApp.
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