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Find Below Most Common Questions and Answers.
You can search a product, a brand or a product ID by using the search bar in the top corner of the page. If you are unable to find the item you are looking for, please contact our customer care team by email CustomerCare@itsluxury.com or call us at 1881188
If an item is out of stock, the add to cart button will be replaced by "Out of stock"
In rare cases, a product may be available when you place an Order but sold out by the time we process the Order. Should this happen, we will notify you.
100%. Our offering is expertly curated from the best luxury jewellery and watches brands around the globe and we guarantee all items are authentic.
Shop with Trafalgar is easy. Browse the site via the categories i.e fine jewellery, watches, gifts etc or through the search bar. Then, click on your desired item, select the color and size and click ‘Add to cart’. Your selected item will appear in your shopping bag on the top right of the page.
Continue shopping by clicking on the "Continue Shopping" icon. When you are ready to place your order, re-check your Shopping Bag and select Proceed to Checkout. Select your shipping adddress and choose your payment method to complete the checkout. For further help or technical issues, please contact our customer care team from by email CustomerCare@itsluxury.com or call us at 1881188
No need to create an account to place an order. You can checkout as a guest. To do so, go to the checkout, and in the login step, select the option "Guest"
Yes, this option is available. You can contact our customer service team by email CustomerCare@itsluxury.com or call us at 1881188.
To track your order, connect to your online account and click on "My orders" . Then, select your order and click on "order details" to review the new order status.
If you placed your order as guest, you can still track your order by clicking on the link "Track your orders" in the footer of the page.
Add you email address and the order number that we sent you by email/SMS.
For more details about your order, you can contact our customer service team by email CustomerCare@itsluxury.com or call us at 1881188
At Itsluxury.com, you can pay with:
- Visa, Mastercard, American express
- Cash on delivery (COD)
For more details about the payment options and process, please refer to our "Payment" page
Double check that you put your correct credit card details.
You can also contact our customer service team for more support by email CustomerCare@itsluxury.com or call us at 1881188
Unfortunately, you can only pay with 1 payment method, either by card/Knet or by COD.
For your store credit, you can use it only in our physical stores.
If you pay by debit card, we will take payment at the point your order is placed on our site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, but your bank or card issuer may reserve the order amount in your account immediately.
Shipping & Delivery
Our customer care team will be happy to assist with changing your preferred delivery date and address. Contact us by email CustomerCare@itsluxury.com or call us at 1881188
If, however, you have received an email informing you that your order has been dispatched, we won’t be able to change your address. Please note that we do not accept a change to an address outside of the original delivery country. Please see our Shipping Policy for more information.
Yes, your package is insured right up to its reception. A signature will be required on arrival however someone can sign on your behalf if you are unavailable.
We are glad to offer you free shipping and free returns.
Currently, we are delivering only in the country of Kuwait.
We do not currently ship to anywhere else in the world.
We are doing our best to deliver your order to your doors as quick as possible.
If you faced any delay in receiving your order, contact our customer service team from by email CustomerCare@itsluxury.com or call us at 1881188
No, we do not charge any duties or customs tax.
Returns & Refunds
For our full returns policy, click here. You can also contact our customer care team by email CustomerCare@itsluxury.com or call us at 1881188
For our full refund policy, click here. You can also contact our customer service team by email CustomerCare@itsluxury.com or call us at 1881188
You can use your store credit that you have cumulated online or from any Trafalgar stores within 1 year from the refund date.
Currently, you can use your store credit only in our physical stores.
Yes, you can use your store credit online or any store of trafalagar in Kuwait.
Visit our stores here
During online checkout, you will be offered an option to request gift wrapping.
Our gift wrapping service is free of charge.
Itsluxury.com gift purchases are wrapped in our signature gift paper and tied with a satin ribbon. You may also include a personalised gift message.
For any support, contact our customer service team by email at firstname.lastname@example.org or call us at 1881188.
Currently we do not offer Gift Cards on our website. However, we are developing this service so check in regularly for further updates online or with our customer care team.
We take data protection very seriously here at Trafalgar. Information you provide to us via our Website is stored on secure servers.
Your card details and passwords are not available to any of our employees.
However, please do note that it is your responsibility to keep any Website passwords or login codes issued to or chosen by you, confidential.
You can manage the communication preferences by going to "My account" and then " My profile"
You do not need an account to shop at Itsluxury.com. However, you will be able to enjoy additional benefits if you register with us, such as:
- Tracking your orders and reviewing past purchases
- Requesting a return directly from your Itsluxury.com account
- Adding the products to your WishList including sold out items
- Previewing new collections and receiving emails on our latest New In items.
- Saving your address and card details for a faster shopping experience when you visit us next time.
Simply follow the 'Forgot your password?’ link on our "login" page and enter your email address. You’ll then receive an email to reset your password.
Care & Repair
Itsluxury.com by Trafalgar offers a premium repair facility at our service center located at Ardiya.
For additional information regarding a new or existing repair, please contact our Customer Service team by email CustomerCare@itsluxury.com or call us at 1881188
At Itsluxury.com, we provide the highest quality services and products to our customers. So, if your product is damaged or has a fault, we want to know about it. Please contact the customer care team by email CustomerCare@itsluxury.com or call us at 1881188
You can contact our service center for your repair requests from 9am to 10pm (except Fridays and Bank Holidays) by email CustomerCare@itsluxury.com or call us at 1881188 or even visiting our service center in Kuwait at : xxxxx
You can contact our customer care team every day from 9am to 10pm by email CustomerCare@itsluxury.com or call us at 1881188
We would love to hear your feedback to help improve our services. You can contact the customer care team by email CustomerCare@itsluxury.com or call us at 1881188
Our team will reply to your request withing 2 working days.
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