Shipping and Delivery Policy

 

Covid-19

 

Due to the current pandemic and the recent restrictions imposed by the State of Kuwait, our delivery timelines shall be amended to start from 8:30 am to 3:30 pm.
 

 In light with current pandemic, we are taking strict hygiene measures  to ensure the safety of our employees and our customers.  

 We have imposed strict sanitation protocols at every step of the order preparation  & delivery process 

 

 The precautionary measures include:

  • All orders are prepared by employees who are equiped with desinfectant, gloves and masks 

  • All delivery vehicles are cleaned with certified detergent

  • Regular temperatire checks and health screenning for our employees 

  • A minimum distance of 1 meter accross all operation.

  • Contact free delivery (we do not accept COD orders) 

 Exchanged product that cannot be desinfected should be in quarantine 

Ramadan Delivery Schedule

Delivery Timelines Cut-Off
10PM Same day 1PM
1:30AM Next day Between 1PM & 9PM
Next day 9PM

Delivery Areas and Timelines

  • We currently only deliver in Kuwait. 
  • The following options are available for delivery to your address in Kuwait * :

Area

Delivery timelines

Cut-off

Kuwait city  3h* 12 pm
Other cities  Same day 12 pm
All cities  Next day

 

  • Orders are delivered daily excluding Friday and Kuwait public holidays.

  • Orders placed outside working hours, after the cut-off time and/or during any public holidays will be deemed placed on the first working day following the order's submission. 

  • Delivery timelines are estimated. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or request postponement.

  • There may be delays during promotional activity, sale season, and public holidays. 

  • Once your order is ready for delivery, our drivers will contact you to schedule the date/hour of the delivery at your convenience.

  • If there is no one at the address given who is able and competent to accept delivery of the products, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of the products.

 

Delivery Fees 

At www.itsluxury.com, we are pleased to offer you complimentary delivery on all your orders. 

 

Click & Collect (Order online, pick-up in-store) 

  • On itsluxury.com, we offer you the possibility to collect your order directly from any Trafalgar store in Kuwait. You can find our boutiques here.
  • All online purchases made by KNET, credit/debit cards, or store credit qualify for our Click and Collect service. Cash on Delivery orders are not elligible for this service. 
  • During the checkout, select the ‘Collect in boutique’ option and choose the boutique you would like to pick-up the order from. 
  • Once your order is ready for pick up, we will send you an email and SMS to confirm the pickup details.
  • If you would like to authorize someone else to pick up the order on your behalf, please provide them with a signed letter of consent with their name, phone number and ID details so they may present it in the store.

Reserve & Collect (Reserve online, pick-up & pay in-store)

How does it work?

  • Choose your product and click on 'Reserve now at Trafalgar' below the 'Add to Cart' button
  • You will be prompted to either log in (for existing users) or create your account (for all new users) and follow the steps
  • Choose which store to pick your order up from. If you would like to authorize someone else to pick up the order on your behalf, please provide them with a signed letter of consent with their name, phone number, and ID details so they may present it in the store.
  • Once done, we will send you a confirmation that the order is ready for pick up. We will keep the order ready for you 24 hours after confirmation.
  • If you do not show up within 24 hours, your order will be cancelled.
  • You can reserve up to 5 items at the same time.
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